Privacy Policy

This Privacy Policy explains how Wanted Win Casino handles personal information when players visit the website, create or use an account, contact support, make transactions or use casino services. We aim to handle information carefully, transparently and only for legitimate business, legal and security purposes.

Wanted Win Casino operates under a licence issued by the Tobique Gaming Commission (No. 0000002) and a further licence from the Comoros AOFA (No. ALSI-202508056-FI2). Player funds are held in accounts segregated from operational funds, and all connections are protected by SSL encryption.

Information we may collect

When you use Wanted Win Casino, we may collect information that identifies you or relates to your account activity. The information collected depends on the services you use, the checks that are required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account credentials, communication preferences and other details needed to create and manage an account. We may also keep information contained in messages or requests sent to customer support, including information used to verify that a request comes from the relevant account holder.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or related information. These documents can include information such as an identity document, proof of address or other evidence reasonably needed for account, security, responsible gambling or compliance checks. We handle verification information with care and limit its use to appropriate purposes.

Payment and transaction records

We may record deposits, withdrawals, account balances, gameplay or service activity, payment methods, transaction references and related financial information. Payment details may be processed by payment providers, and we may receive information necessary to confirm and administer a transaction without receiving or storing every detail held by that provider.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device details, operating system, language settings, approximate location, referral information, pages viewed, session activity and security events. We may also collect information about how the website is used so that we can maintain performance, identify faults and improve the player experience.

How we use information

We use personal information for purposes connected with providing and protecting the website and casino services. We seek to use information in a fair and proportionate way and do not use it for purposes that are unrelated to the reason it was collected unless permitted or required by applicable requirements.

To create, administer and secure player accounts.
To provide requested services, process transactions and maintain accurate account records.
To confirm identity, age and eligibility, and to conduct verification checks.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or harmful activity.
To meet legal, regulatory, tax, accounting and other compliance obligations that apply to online gambling services.
To respond to questions, complaints, technical issues and other support requests.
To monitor, test, maintain and improve website functionality, security and performance.
To apply responsible gambling processes and help protect the safety and wellbeing of players.
To send service communications, such as account, security, transaction or policy updates.
To send marketing communications where permitted and where you have provided the required choice or consent.

We may combine information from different interactions with the website where this is reasonably necessary for account administration, security, verification, customer support or compliance. Automated tools may assist with security monitoring, risk assessment or service operations. Where appropriate, activity may be reviewed by trained personnel.

Sharing information

Personal information may be shared with service providers that help operate the website and provide services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information for appropriate purposes and according to applicable confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a legal or valid official request, protect the rights and safety of players or other people, investigate suspected wrongdoing, enforce applicable terms, or protect the website and its operations. If information is handled across borders, we take reasonable steps to support appropriate protection, subject to the requirements that apply.

Cookies, security and retention

Cookies and similar technologies

Wanted Win Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website usage and measure the effectiveness of communications. Some cookies are necessary for core functions, while others help with performance, preferences or analytics.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website features, account access or the way some services operate. Browser settings and controls can vary, so you should review the options available on the device and browser you use.

Information security

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, monitoring, secure transmission, authentication processes and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or dispose of it in another appropriate manner.

Your privacy choices and rights

Depending on your circumstances and the requirements that apply, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where there is no continuing lawful reason to keep it, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@wantedwincasino.top. Please describe your request clearly and provide enough information for us to understand what you are seeking. We may need to verify your identity and account ownership before providing information or making changes. This helps protect players from unauthorised access and fraudulent requests.

Access: ask for a copy or summary of personal information held about you, subject to applicable limitations.
Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
Deletion: request removal of personal information where it is no longer needed or where another applicable basis for deletion exists.
Marketing consent: withdraw consent to marketing at any time. You may also use an unsubscribe option included in a marketing message where available.
Questions or complaints: contact support@wantedwincasino.top if you have concerns about how your information is handled.

Withdrawing marketing consent does not necessarily stop service-related communications. We may still send messages needed to operate your account, confirm transactions, respond to support requests, provide security notices or communicate important changes to services or terms. A deletion request may also be limited where information must be retained for legal, security, dispute-resolution or other legitimate purposes.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from its stated publication or effective date. Players should review this page periodically to stay informed about how information is handled.