Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Wanted Win Casino. Please read them carefully before creating an account, depositing funds, playing games or using any other service. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website.

Wanted Win Casino operates under a licence issued by the Tobique Gaming Commission (No. 0000002) and a further licence from the Comoros AOFA (No. ALSI-202508056-FI2). Player funds are held in accounts segregated from operational funds, and all connections are protected by SSL encryption.

1. General terms

These Terms & Conditions apply to the website, games, account services, payment functions, promotional activities and other related services made available by Wanted Win Casino. They should be read together with any specific terms displayed for a particular game, promotion or service. Where additional terms apply, those terms will form part of these Terms & Conditions and may provide further requirements.

Wanted Win Casino may update these terms from time to time to reflect changes to the website, services, applicable law, regulatory expectations or business processes. The latest version will be made available on the website. You should review this page regularly. Continued use of the website after an update may constitute acceptance of the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the services is lawful where you live. Nothing on the website is an invitation to gamble where gambling is prohibited.

Eligibility and account registration

You must meet the applicable minimum age requirement and any other legal eligibility requirements before opening or using an account. You must provide accurate, current and complete information during registration and keep that information up to date. An account must be registered in your own name and must not be created on behalf of another person.

You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must not sell, transfer, lend or otherwise allow another person to use your account.
You must not create more than one account unless expressly permitted by the applicable service rules.
You must notify Wanted Win Casino if you believe your account has been accessed without permission.
You must not use the website for unlawful activity, fraud, deception, money laundering or any other improper purpose.

Wanted Win Casino may carry out identity, age, address, payment method and source-of-funds checks. You agree to provide information and documents reasonably required for these checks. Access to some or all services may be restricted while verification is pending. If information cannot be verified, or if there are concerns about account use, an account may be suspended, closed or subject to further review.

2. Using the website and playing games

You are responsible for ensuring that the device, internet connection, software and security settings you use are suitable for accessing the website. You must not interfere with the operation or security of the website, introduce malicious code, attempt to gain unauthorised access, use automated systems without permission or copy, modify and redistribute website content.

Games are provided for recreational use. You should only place wagers using funds that you can afford to lose. A game instruction, help screen or individual promotion may contain additional rules about how a game operates, how outcomes are determined and how any associated feature is applied. You should review those rules before participating.

Game outcomes are determined by the relevant game systems and applicable rules. You must not attempt to influence an outcome, exploit a technical error or use a strategy designed to abuse a malfunction. If a material error affects a game, wager, result, balance or transaction, Wanted Win Casino may investigate and take reasonable corrective action, including voiding an affected transaction where permitted.

The website may occasionally be unavailable because of maintenance, upgrades, technical faults, telecommunications issues or circumstances outside reasonable control. Wanted Win Casino does not guarantee uninterrupted access or that every service will always be available. Reasonable steps may be taken to restore services and address errors when they are identified.

Wagers, balances and transactions

You must check the details of each wager before confirming it. Once accepted, a wager will generally be treated as final, subject to applicable law, the relevant game rules and any correction required because of an error or technical issue. Your account balance should be reviewed regularly. If you identify an apparent error, you should notify Wanted Win Casino promptly and provide enough information to support an investigation.

Deposits must be made using a payment method that you are authorised to use. Payment providers may apply their own terms, processing procedures, fees or restrictions. Wanted Win Casino may decline, delay or reverse a transaction where required for security, verification, fraud prevention, compliance or technical reasons. You remain responsible for any charges imposed by your bank or payment provider.

Withdrawals may be subject to account verification, payment checks and any applicable rules displayed at the time of the request. Payments will normally be directed to an approved method or account held in your name. You must not attempt to use the website to move funds for another person. Any balance may be withheld or reviewed where there is a reasonable concern about unlawful activity, fraud, a breach of these terms or a disputed transaction.

3. Promotions, privacy and responsible gambling

Promotions and offers

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry arrangements, wagering or playthrough conditions where applicable, and any restrictions on use. You should read the specific offer terms before accepting or using an offer.

Unless the applicable promotion terms state otherwise, a promotion may be limited to one offer per person, household, device, payment method or location. Wanted Win Casino may correct, withdraw or amend an offer where there is an obvious error, suspected abuse, technical problem or legal requirement. Promotional benefits may be removed if an account is ineligible or the offer terms have not been met.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant Australian privacy requirements. Information may be collected and used for account administration, identity verification, payment processing, security, customer support, responsible gambling measures, legal compliance and service improvement. Information may be shared with service providers or authorities where reasonably necessary for these purposes or where required by law.

You agree to receive service messages concerning your account, transactions, security, verification and important changes to the website. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should ensure that the contact information linked to your account remains accurate.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling when you are distressed, tired, under the influence of alcohol or affected by another issue that may impair your judgement. Never chase losses, borrow money to gamble or continue because you feel pressured to win.

Use available account tools, limits, breaks or other controls if you need help managing your play.
Contact the appropriate support service or seek professional assistance if gambling is affecting your finances, relationships, work or wellbeing.
Ask for an account break or closure if you feel gambling is no longer enjoyable or is becoming difficult to control.
If you are concerned about someone else’s gambling, encourage them to seek independent support.

Requests for account restrictions, breaks or closure may be handled in accordance with the relevant process and applicable requirements. Creating another account or attempting to bypass a restriction is not permitted.

4. Suspension, liability and complaints

Wanted Win Casino may suspend, restrict or close an account where reasonably necessary, including for a suspected breach of these terms, failed verification, responsible gambling concerns, security issues, unlawful conduct, payment disputes, technical problems or a legal or regulatory requirement. If an account is closed, any remaining balance will be considered in accordance with applicable law, verification requirements and the circumstances of the closure.

You are responsible for losses or costs caused by your breach of these terms, misuse of the website, failure to protect your account or use of an unauthorised payment method. To the extent permitted by law, Wanted Win Casino is not responsible for loss caused by events outside reasonable control, interruptions to communication services, device problems, third-party services or information supplied incorrectly by you.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Where a limitation is permitted, it applies only to the extent allowed by law.

Complaints and disputes

If you have a complaint about an account, transaction, game result, promotion or service, you should raise it through the available customer support channel on the website. Include relevant details, such as the account information requested for verification, the date of the event and a clear description of the issue. Complaints will be reviewed using the information available and may require additional documents or time to investigate.

You must not attempt to resolve a dispute through abusive, threatening, fraudulent or disruptive conduct. If a matter cannot be resolved through the initial review process, further escalation options may be available under applicable law or the relevant complaints procedure.

Governing principles

These terms are intended to operate consistently with the laws and regulatory requirements that apply to the services and your use of the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.